Prescriptions

Surveys assess patients experiences of the healthcare services provided by GP practices, including experience of access to GP practices, making appointments, the quality of care received from healthcare professionals, experience of services when the GP practice is closed.  Data is published annually on our website. We also carry out in house surveys as part of quality improvement for our practice which can be found below:

National GP Patient Survey Results 2022

GP-Patient-Survey-Actions-2022

Lees Patient Survey June 2023

National GP Patient Survey Results 2023

You can now access data for average waiting times on the practice telephone lines at the surgery. We have also included a comparison from the latest national survey.

GP-Patient-Survey-2023-Lees-1

Telephone data

Below is an audit of appointments booked but not attended by patients from 1st July 2023 – 31st July 2023.

Total number not attended 106 (see below). That is 26.5 appointments a week not attended by patients. Please cancel appointments which are no longer required.

Last updated 1st July 2023.

DNA data

If you would like to give feedback about the service you have received at Lees Medical Practice. Please follow the link below:

https://www.cqc.org.uk/give-feedback-on-care

If you are dissatisfied with the service you have received, please read our complaints leaflet below which explains how to make a complaint.

We WANT to know if any part of our service doesn’t meet our high standards.  Please note, we cannot investigate any complaints about other service providers or regarding waiting times for referrals.  If your complaint refers to these, please contact the service provider directly, e.g if it concerns hospital care, contact PALS in the hospital concerned.

Please see our Complaints Leaflet here:

Complaints Leaflet

If you would like to make a complaint on behalf of a patient please complete the following consent form and return to the practice.

Third party consent form

We are extremely busy at the moment.  Although we will endeavor to keep within the time scales mentioned in our policy, there may be a short delay while the matter is investigated.

You have the right to be unhappy if you feel our service doesn’t meet your reasonable expectations.  However your unhappiness should be proportionate, measured and specific.

You do not have the right to abuse, insult, threaten, be violent or intimidating to any of our staff.  Either in person, on the telephone or online.  We have a zero tolerance to this behaviour and will remove these individuals from our patient list.  We will also involve the Police where needed and fully engage with any legal process.

Feedback helps us improve the quality of care patients receive.

You can give good or bad feedback by completing the attached form.

If you are unhappy with any services we provide, it is worthwhile discussing your concerns early on with a member of the management team, as we may be able to resolve the issues or concerns. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.