Appointments

Appointments can be booked and cancelled in person, by telephone or by using this website. If you would like to be able to book and cancel on line, please contact a member of the reception team, who will be happy to make the necessary arrangements. You can come into the surgery or contact the surgery by telephone Monday to Friday from 8am to 6.30pm.

All G.P appointments offered will be of 10 minutes duration.

Practice nurse appointment lengths, depend on the reason for the appointment. It is important to inform the receptionist of the reason for a nurse appointment, to allow the receptionist to book the correct length of time for the appointment and for any necessary equipment to be prepared.

The surgery operates an advanced access appointments system. And you can have chaperone for your appointment if you feel one is necessary.

This means that we allow pre-booking appointments by up to 3 months and a certain amount of appointments are saved for patients that ring “on the day”.

We aim to be able to offer an appointment within 2 working days, However, if you wish to specify a particular doctor, you may need to wait longer.

We are currently offering text message reminders for appointments and health promotion. If you have a mobile and wish to advantage of this service, please call into the surgery to complete a consent form. PLEASE remember – to ensure confidentiality, it is your responsibility to keep us updated with any changes in mobile numbers to prevent information being sent to the wrong person. If you receive a text reminder and you no longer need or want the appointment, simply reply to the text, to let us know. This service is for patients aged 18yrs and over. Please note: We are unable to apply a mobile to several patients using one mobile number. This will ensure that all reminders go to the correct person. Therefore, we apologise for any inconvenience this may cause but we must insist on one mobile per person. We hope you will understand that this is required in order for us to ensure patient confidentiality.

If you feel you need further information about the appointments system, please ask at reception.

Telephone Consultations

Telephone consultations are becoming increasingly popular with patients. If you feel you do not necessarily need to see a GP, then you are able to ask for a telephone consultations please call before 11:00am that day any calls made after that will not be accepted and we do not book telephone consultations in advance. The reception team will ask for your details including a contact number and we will return your call at the first opportunity (Usually at the end of surgery)

Practice nurses can be contacted at the surgery – again, if they are in clinic, please leave your name and number and they will call you back at the first opportunity.

Same day appointments for Under 5’s

In the event that a child under the age of 5 years becomes unwell, the GP’s will be informed and an appointment offered either face to face or via the telephone, please ring the practice on 0161 652 1285 for this appointment.

Chaperones

All patients have the right to a chaperone when attending for an appointment. If you wish to have a chaperone present, please ask the GP or nurse on entering the room and this will be immediately arranged for you. All details are kept strictly confidential.
If you have any questions please contact the Practice Manager.

GUIDANCE FOR PARENTS ASKED TO PROVIDE A GP NOTE FOR SCHOOL

Please note that GP’s do not have a statutory duty to provide informal sick notes for children. Your relationship with the school should be such that any concerns over a child’s absence can be resolved without the need for you or the school to ask your GP to provide any supporting evidence.

Relating to school attendance:

The school may ask you to provide a written note explaining your child’s absence from school. In most cases, this should be sufficient evidence for the school to authorise the absence. In some cases the school may request supportive evidence. In these cases, schools nationally have been asked to accept a prescription or an appointment card as evidence rather than a GP letter.

If you need to obtain a record of your GP appointment from the surgery, please ask our receptionist who will be able to provide evidence of the appointment time, with our surgery stamp. There is no charge for this service.

Occasionally, a school may feel that further evidence is required. Before our surgery is engaged, there is an expectation that you and the school will meet face to face beforehand in order to discuss and hopefully resolve the concern without the need for the surgery to be involved.

Evidence available from the surgery, following your meeting with the school, is as follows

a) You may give the school permission to speak to our Practice Manager who will be able to confirm/ provide a list of dates where your child has attended for an appointment. The Practice Manager will not be able to provide any detailed information on the reason for the appointment or the period of time that the child may need to be absent from school due to illness. Please authorise these requests using the form attached.

b) The school may ask you to provide a GP letter, detailing your child’s illness and the likely duration your child will be absent from school. A GP appointment is NOT required in order for you to request such a letter. Please complete the attached request / authorisation form and hand this in at reception.

Please note these GP letters relating to school absence CANNOT be provided free of charge on the NHS. Agreement must be met at the meeting between you and the school prior to these requests as to who will meet the costs of this GP letter. The expected cost of this service will be £25.00.

2. Relating to requests for special consideration:

The following national guidance has been sent out to all GP’s, schools and colleges by the General Practitioners’ Council/ British Medical Association:

“Schools and colleges should note that GPs will not provide sick notes in support of special consideration applications. A medical certificate is not necessary when making an application for special consideration where a candidate misses an exam or their performance in an exam is affected as a result of a temporary illness/injury. As long as the school/college supports the application for special consideration this is considered sufficient evidence’.

In these above situations, please arrange to discuss your child’s educational requirements directly with the school. Your relationship with the school should be such that the school is able to submit an application to the examination board without the need of GP evidence.

If, in a very rare situation, the school feels that further supportive evidence is required before they are willing to either support or submit an application to the examination board, then this first needs to be discussed with you as the parent. If no agreement can be met between school and parent, and it is felt that a GP letter is required, then again, agreement will have to be reached between the school and parent as to who will meet the fee associated with such a GP letter. These letters will NOT be provided free of charge.

Please click here to download request form Child School Sickness Lees

Opening Times

Monday
08:00 until 18:30
Tuesday
08:00 until 18:30
Wednesday
08:00 until 18:30
Thursday
08:00 until 18:30
Friday
08:00 until 18:30
Saturday
CLOSED
Sunday
CLOSED

Useful Links

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