Important - IT'S FLU SEASON! Flu clinic 30th September 2023 9am-5pm Walk in
Appointments can be booked and cancelled in person, by telephone or by using this website. If you would like to be able to book and cancel on line, please contact a member of the reception team, who will be happy to make the necessary arrangements. You can come into the surgery or contact the surgery by telephone Monday to Friday from 8am to 6.30pm.
All G.P appointments offered will be of 10 minutes duration.
Practice nurse appointment lengths, depend on the reason for the appointment. It is important to inform the receptionist of the reason for a nurse appointment, to allow the receptionist to book the correct length of time for the appointment and for any necessary equipment to be prepared.
The surgery operates an advanced access appointments system. And you can have chaperone for your appointment if you feel one is necessary.
This means that we allow pre-booking appointments by up to 3 months and a certain amount of appointments are saved for patients that ring “on the day”.
We aim to be able to offer an appointment within 2 working days, However, if you wish to specify a particular doctor, you may need to wait longer.
We are currently offering text message reminders for appointments and health promotion. If you have a mobile and wish to advantage of this service, please call into the surgery to complete a consent form. PLEASE remember – to ensure confidentiality, it is your responsibility to keep us updated with any changes in mobile numbers to prevent information being sent to the wrong person. If you receive a text reminder and you no longer need or want the appointment, simply reply to the text, to let us know. This service is for patients aged 18yrs and over. Please note: We are unable to apply a mobile to several patients using one mobile number. This will ensure that all reminders go to the correct person. Therefore, we apologise for any inconvenience this may cause but we must insist on one mobile per person. We hope you will understand that this is required in order for us to ensure patient confidentiality.
If you feel you need further information about the appointments system, please ask at reception.
Telephone consultations are becoming increasingly popular with patients. If you feel you do not necessarily need to see a GP, then you are able to ask for a telephone consultations please call before 11:00am that day any calls made after that will not be accepted and we do not book telephone consultations in advance. The reception team will ask for your details including a contact number and we will return your call at the first opportunity (Usually at the end of surgery)
Practice nurses can be contacted at the surgery – again, if they are in clinic, please leave your name and number and they will call you back at the first opportunity.
In the event that a child under the age of 5 years becomes unwell, the GP’s will be informed and an appointment offered either face to face or via the telephone, please ring the practice on 0161 652 1285 for this appointment.
All patients have the right to a chaperone when attending for an appointment. If you wish to have a chaperone present, please ask the GP or nurse on entering the room and this will be immediately arranged for you. All details are kept strictly confidential.
If you have any questions please contact the Practice Manager.